Customer Statement

 Customer Statement

Toyota Australia undertook a major upgrade of its core business systems this year. This was a significant change designed to better support our customers into the future.

The transition period resulted in some temporary disruptions to the processing of orders and the supply of parts which resulted in a backlog.

Toyota Australia has been actively working to finalise the system upgrade and address the backlog in parts orders through a combination of extra warehouse shifts, increased operational resources and air freighting.

The system upgrade has now been complete; core business systems are stabilising and significant progress has been made in clearing the backlog. Performance across our distribution network is now approaching pre-upgrade service levels.

Some challenges do remain, particularly with Queensland parts & accessory distribution impacting vehicle servicing and accessory fitment. We recognise that some customers continue to experience delays or a lack of clear and timely information from Toyota Dealers and we sincerely apologise for any inconvenience this may have caused.

We appreciate your patience, understanding and ongoing support throughout this period.

Thank you for your continued relationship with Toyota Australia.

17 August 2026

Toyota Australia