Complaint Handling Process

 

If there is something about our products or services that you aren’t happy with at Toowoomba Toyota, then let’s work
together to see if we can resolve it quickly and easily.

Please raise any complaints or concerns with our Customer Relationship Manager, who will be your ongoing contact
person whilst your complaint or concern is being dealt with:

Riana
Email: experience@toowoombatoyota.com.au

 

Alternatively, you can contact the relevant department manager by calling the dealership during business hours:

Toowoomba Toyota: (07) 4631 8300

 

Once we have received your complaint we will:

 

1) Acknowledge it within 2 business days,
2) Advise you of an indicative timeframe in which you can expect an outcome,
3) Gather information, engage relevant departments and conduct an investigation into your complaint,
4) Lastly we will advise the outcome of your complaint and any further steps if required.

Unfortunately, there will be instances when our resolution to your complaint might not align with your expectations.
Toowoomba Toyota is committed to helping you resolve any issues or complaints as quickly as we can in accordance with
Customers’ rights under the consumer guarantees in the Australian Consumer Law (ACL). You are welcome to
request a review which we can facilitate on your behalf through Toyota Australia. Should you still be dissatisfied with
the outcome, your next step is to contact:

NSW Fair Trading or seek independent legal advice